How the pieces
fit together.
A map of the AI system we are designing at American Data Networks: from a customer’s question to information, a reviewed answer, and follow-through.
20 connected layers.
Choose a component to see its role in the design.
Customer-facing path
Shared foundations
Eight knowledge indexes
Customer–service lookup
From one step to the next.
Simplified process diagrams adapted from the master document. Each step describes the intended design.
From question to answer
- 01Request
- 02Context
- 03Authorization
- 04Sources
- 05Draft
- 06Review
- 07Delivery
Find the right account
- 01Clues
- 02Account & service
- 03Clarify ambiguity
- 04Verify identity
- 05Define scope
Prepare a document
- 01Specific request
- 02Authorized data
- 03Document
- 04Human review
- 05Controlled delivery
Track delivery
- 01Approved content
- 02Outgoing record
- 03Receipt
- 04Reconcile outcome
Turn records into knowledge
- 01Sources
- 02Preserve provenance
- 03Organize
- 04Check freshness
- 05Index
- 06Cite
From design to real use
- 01Design
- 02Controlled tests
- 03Review
- 04Staging
- 05Approval
- 06Monitoring
What each part does.
01Contact Center
Receives the request and keeps the conversation context.
Design role02Brain API
Connects the conversation to information services and applies the permitted scope.
Design role03Identity & authorization
Separates recognizing a person from checking which information they may access.
Design role04Message Router
Interprets intent and proposes a next step, clarification, or handoff.
Design role05Query Optimizer
Preserves the original question and prepares a plan for the relevant sources.
Design role06Scoped retrieval
Finds evidence within the authorized sources and scope.
Design role07Spanish answer generation
Turns available evidence into a grounded draft or asks for clarification.
Design role08Message Builder
Prepares content for review and tracks its delivery.
Design role09Ingestion & knowledge
Organizes records while retaining their source, version, and freshness.
Design role10Operations & monitoring
Connects outcomes with monitoring, recovery, and human review.
Design role11Future actions
Distinguishes reading information from taking a business action that needs its own approval.
Design role12Index 1 · Customer identity
Customer records and account relationships.
Design role13Index 2 · Services
Service records and their account relationships.
Design role14Index 3 · Access policies
A policy catalog for determining who may consult each source.
Design role15Index 4 · Communications
Communications that provide context and history for a question.
Design role16Index 5 · Procedures
Knowledge and procedures, distinguishing historical references from approved content.
Design role17Index 6 · Fiber topology
Network node and connection records as sources of technical information.
Design role18Index 7 · Monitoring
Events and incidents, with historical records distinguished from current state.
Design role19Index 8 · Projects & work orders
Information about projects, visits, and work orders.
Design role20Customer–service lookup
Relates request clues to an account, location, and service before proceeding.
Design roleA design we can keep improving.
Design
Roles, sources, and intended connections are documented in the master plan.
Controlled tests
The source document records synthetic and offline tests. Those results apply to their tested scope; this page does not independently revalidate them.
Real operation
Current deployment, service health, and production readiness cannot be determined from this page.
Adapted from ADN AI Implementation — Master Design, Edition 1, based on master plan v13. Public edition prepared 26 October 2026. Internal operational details and supporting evidence files are not included.